Returns Policy

Defective Merchandise, All Customers

If you have received defective merchandise from ACEBO, you may, within 30 days of your receipt of said merchandise, contact us and request EITHER that the defective merchandise be replaced OR that you be allowed to return it for a full refund. 

USB Thumb Drive Policy

If you receive a defective thumb drive, you may notify ACEBO within 30 days of purchase and receive a replacement thumb drive. After this 30-day period, please refer to our Audio Files Policy below.

Audio Files Policy (as of 04/15/23)

For products purchased directly from ACEBO: If you require replacement audio files for a product you have purchased, you may request a link to download them free of charge for up to one year from the original purchase date. After this one-year period, they can be purchased for half the original sales price.

Returns for Other Reasons

Retail Customers

Retail customers (i.e., private individuals who have purchased materials directly from ACEBO) may FOR ANY REASON return materials for a refund (shipping costs are non-refundable) within 30 days of receipt of said materials. Materials must be returned in saleable condition, and customer must bear the cost of shipment. All purchases of digital downloads are final sale and cannot be returned.

Wholesale Customers